Frequently Asked Questions (FAQ)

• VKontakte, Yandex Music, Zvuk — most tracks or the service itself are only available from CIS IPs (if you don't have a service subscription)

  • If you are outside the CIS, use the Russia proxy

  • If you are in Ukraine, use the Moldova proxy

• SoundCloud — some tracks have restrictions

  • Use the United Kingdom proxy

• Deezer — the free tier is only available in some regions

  • Use the United Kingdom proxy

In settings, you can fine-tune which proxy applies to which service if auto-setup gets it wrong, or you want to override it:

• General settings → Proxy for Murglar server — murglar.app, GitHub for downloading updates

• General settings → Proxy for lyrics/cover providers — iTunes, MusixMatch, Genius and cover CDNs of music services

• Music service settings → Proxy for login and API — the service's API and its website for web login

• Music service settings → Proxy for content — the service's track content CDNs

Make sure ALL power-saving optimizations available in your device's firmware are disabled for Murglar — background activity settings/auto-start/lock in recents/anything else.

If you use Murglar's integration with other players, ensure restrictions are disabled for both the player and Murglar itself.

You can find more details at DontKillMyApp and in your device's threads on XDA.

Murglar never deletes a cache on its own (except when it hits the configured maximum cache size — in that case the tracks least recently played are removed first).

If you are facing this, your firmware has some kind of "optimization manager" or there's a third-party app that cleans cache (e.g., SD Maid).

To fix it, add Murglar to exclusions or disable automatic cache cleaning entirely — most of the time it causes more harm than good.

If you can't fix the "optimizer" settings, go to Murglar "Settings" → "Cache" → "Cache folder" → select "As data" instead of "As cache".

They're not supposed to be.

Murglar can download and cache:

• Downloading saves files to a chosen folder in the file system for later playback in other players and other actions

• Caching (what many official music apps incorrectly call "downloading") saves files to the app cache in a specially optimized format for later playback in Murglar or through integration with other players without an internet

So if you plan to listen in third-party players — use downloading, and if you want to listen in Murglar or another player via integration with Murglar — use caching.

The down arrow icon in Murglar means downloading; the floppy disk icon is caching or its state (filled icon — the track is fully cached, hollow — partially).

Murglar does not use downloaded files as cache, because tracks are downloaded to various paths (depending on templates) into a user-accessible folder where user can delete/move/rename tracks. As a result, the app has no control over track integrity and metadata and cannot use them as cache.

If in "Settings" → "Downloader" → "Folder selection method" you see "FileIO" and the item is greyed out, your firmware is missing the system "Files" component (com.android.documentsui or com.google.android.documentsui).

Possible reasons:

• You disabled the "Files" app in device settings or via ADB — in that case simply enable it back

• You're using a device with incomplete firmware where "Files" weren't present (this happens with some Chinese car head units and TV boxes). In that case try to install "Files" that are appropriate for your Android version and device brand:

  • com.android.documentsui

  • com.google.android.documentsui

Murglar provides a document provider through which third-party players can access your library in music services.

To make Murglar available in Android Auto, you need to enable developer mode and the "Unknown sources" toggle in Android Auto settings on your phone (this is an Android Auto limitation for any app not from Google Play), or install Murglar via KingInstaller.

• Ensure you have VLC 3.x of the correct architecture installed (most often x64, or arm64 if you have an ARM-based MacBook)

• Ensure Murglar was fully restarted after installing VLC — not just closing the window, but also exiting from the tray if minimize-to-tray is enabled (it is by default)

• If the above didn't help, just reboot your computer.

The cause may be a missing GlobalSign ECC OV SSL CA 2018 certificate on your system.

To fix it, install the certificate (example for Windows):

• Download the certificate

• Double-click to open it

• Click "Install Certificate" → "Local Machine" → "Place all certificates in the following store" → "Browse" → "Trusted Root Certification Authorities" (second in the list) → OK → Next → Yes

By default Murglar stores user data in the user profile folder.

If you need to run Murglar in portable mode, you can do so with the --portable argument (directory containing the Murglar executable will be used as the data folder) or --portable <path to folder> (the specified folder will be used).

• VKontakte

  • MP3 128–320 kbps, depending on who uploaded the track (users or labels) and in what quality

• Yandex Music

  • MP3 192 kbps/AAC 192 kbps are always available

  • With a Yandex Plus subscription you get MP3 320 kbps/AAC 256 kbps/FLAC

• SoundCloud

  • MP3 128 kbps is always available

  • With a SoundCloud Go+ subscription you get AAC 256 kbps

  • If the author allowed downloading, the original file uploaded by the author will be available — MP3/AAC/WAV/FLAC/OGG/etc.

• Deezer

  • MP3 128 kbps is always available

  • With a Deezer Premium subscription (or Murglar Pass) you get MP3 320 kbps

  • With a Deezer Hi-Fi subscription (or Murglar Pass) you get FLAC

• Zvuk

  • MP3 128 kbps is always available

  • With a Prime subscription you get MP3 320 kbps/FLAC

• WebDAV

  • The original file uploaded to the cloud is always available

When downloading or playing tracks, Murglar tries to get content from the music service in the maximum (or chosen in settings) quality. If it's unavailable, Murglar tries the next lower-quality source, and so on, until it gets content or runs out of sources — that results in the "All sources exhausted" error.

Possible reasons:

• You're trying to access a track that's unavailable in your region (i.e., your IP region; see the section above about content availability and proxies) — change your region via proxy/VPN

• Your service authorization is outdated — relogin into the music service account

• The track is completely unavailable in the music service, e.g., removed at the request of the right owner/regulator — you'll have to look for this track in other services

The app limits one account to 6 active devices.

If you personally use your Murglar account in good faith and are sure you've used fewer devices over the last 2 months — write to email badmannersteam@gmail.com or Telegram @badmannersteam.

In your message, specify that you hit the limit and include your username or the email of your Murglar account. We'll check and reset the limit.

Install the Last.fm app.

Murglar on Android, Windows and Linux sends all metadata to the system media session, so any scrobbler capable of reading from it will work.